Do you enjoy providing timely and accurate software support?
Do you have experience with new application software implementation?
Most if not all Veterinary practices have become significantly busier over the last 12 months. We have not been immune to this and are adapting our teams, processes and systems with the aim of delivering the excellent patient care we are known for, while trying to provide our team with the working environment that is sustainable for them. This is a big challenge, and we need the right people to help
us achieve this.
The newly created role of Applications Support Officer is responsible for providing a high quality of technical application software support to all levels of staff and assisting in the process of continuous improvement within the business, identifying and eliminating the root cause of issues and inefficiencies. The role will also be assisting with the implementation of new application software, coordinating and performing manual user acceptance testing as well as documenting and updating support documents and procedures to facilitate applications management and knowledge retention.
The role will be best suited to someone who possesses a broad range of experience across multiple IT
disciplines, more specifically support of ERP systems. It will involve some travelling between our
hospitals based in Southeast Queensland at Underwood, Jindalee and Carrara
What we are looking for
- A person who has previous related experience in providing applications support services with intermediate to advanced Excel skills
- A person who has strong communication skills, is driven, displays an autonomous, mature attitude toward their work and has excellent attention to detail.
- A person with strong problem-solving skills who is genuinely adaptable and has experience in change and project management with a process improvement focus - we’ve had to change a whole lot of things over the last 12 months and foresee ongoing change an adaptation to improve our workplace.
Veterinary Specialist Services is an established Small Animal referral hospital group located in Southeast Queensland.
We are striving to create an environment where people can do their best work. We have many things to work on to get there, but we are adapting as fast as possible. Our teams are very passionate about delivering patient care and support each other to do it. We have a very diverse skill set and can offer just about all specialities, diagnostic modalities and therapies across our practice group.
Please either submit your CV and a covering letter to us at email@example.com or apply via seek