We are pleased to see that the overall number of cases of the novel corona virus in Queensland is very small now. We have been working with strict social distancing measures in place since March as many other veterinary practices have.
As of 8 June 2020 we will stop working in split teams at the Underwood and Carrara sites as our first step towards relaxing restrictions. We will work individually with our consultant groups who normally operate between the sites to make plans as to how to increase their availability as well.
We have seen a significant increase in the number of phone calls needed to manage the concierge service. We've put in place a number of changes to help manage this call volume including a call back service (if on hold you now have an option to select this rather than wait for an operator to become available), as well as a text and email contact method for clients to our reception teams when they are attending the practice.
We will continue to adapt as more information becomes available as to the longer term trend number of cases and risks of transmission becomes available.
Please read the information on this page to learn about changes to VSS and the precauations we are currently taking as a result of the COVID-19 pandemic. We will be regularly updating this page as more information comes to light.