Last Updated: 15/03/2021
ON ARRIVAL: We are following directives from QLD Health which are changing frequently so on arrival, please approach the doors to reception and await instructions from our Client Services Team.
We are allowing clients into our hospitals whilst observing social distancing advice so please limit the number of family members that come to routine appointments. Clients that enter our Jindalee and Underwood hospitals will be required to wear a mask if social distancing cannot be maintained. VSS will provide masks if you do not have one.
Please advise if you would prefer not to enter our hospital and we will arrange for a contactless consult with our vets.
Update Regarding QLD/NSW Border Crossing Restrictions
In response to the COVID-19 pandemic, entry to Queensland is temporarily restricted by the Chief Health Officer under the Border Restrictions Direction.
From 1am on Saturday 8th August, NSW residents will only be allowed to enter Queensland if they are an exempt person or have been granted an exemption from Queensland's Chief Health Officer AND you have a Queensland Border Declaration Pass AND you live within the designated border communities. For exact locations and restrictions please refer to this link.
If you are traveling across the NSW border for an appointment with VSS from a designated border community, we will send you an email to explain your need to visit Veterinary Specialist Services. Please take a copy of this information to support your requirement to cross the border. Please also register for a QLD Border Declaration Pass. You can find relevant information relating to crossing the NSW border into QLD and; how to register for a border pass at the link below.
For our clients living in NSW but outside the designated border communities, you will not be permitted to cross the QLD border. When booking an appointment with VSS, please speak to our client services team about options for transporting your patient across the border to us.
Registration for a QLD Border Declaration Pass can be found here.
We are pleased to see that the overall number of cases of the novel corona virus in Queensland is very small now. We have been working with strict social distancing measures in place since March as many other veterinary practices have.
As of 8 June 2020 we will stop working in split teams at the Underwood and Carrara sites as our first step towards relaxing restrictions. We will work individually with our consultant groups who normally operate between the sites to make plans as to how to increase their availability as well.
We have seen a significant increase in the number of phone calls needed to manage the concierge service. We've put in place a number of changes to help manage this call volume including a call back service (if on hold you now have an option to select this rather than wait for an operator to become available), as well as a text and email contact method for clients to our reception teams when they are attending the practice.
We will continue to adapt as more information becomes available as to the longer term trend number of cases and risks of transmission becomes available.
Please read the information on this page to learn about changes to VSS and the precauations we are currently taking as a result of the COVID-19 pandemic. We will be regularly updating this page as more information comes to light.