Frequently Asked Questions
When your pet gets sick or injured, the last thing you want to be worrying about is whether you can afford the treatment.
Innovating the pet insurance claims experience, GapOnly™ reviews and calculates your claim while you're still at our clinic. You simply pay the gap (the difference between our invoice and the pet insurance claim benefit under your policy) and go.
What is GapOnly™?
GapOnly™ is working with vets, for pets to deliver a simpler pet insurance claims experience for their clients.
GapOnly™ enables same day claims processing in-clinic, meaning pet owners can claim on the spot and only pay the gap (the difference between our invoice and what's covered under their insurance policy).
Is Veterinary Specialist Services GapOnly™?
Yes, VSS is an eligible service. You can read more about it here.
How long does a GapOnly™ claim take?
An in-clinic GapOnly™ claim will take around 10 minutes to process. If we think the claim will take a little longer we'll let the vet clinic staff know as soon as possible so you can decide whether you'd like to wait, or if available, submit an electronic pet insurance claim instead.
To help speed up this process, please let your vet know as early as possible that you'd like to make a GapOnly™ claim, either when you first book the appointment, or when you first arrive at the clinic. This will help us minimise any possible delays. For a list of our latest GapOnly™ pet insurance partners, click this link.
Can I use GapOnly™ for all vet treatment costs?
GapOnly™ works in partnership with Veterinary Specialist Services along with many other vets. If your vet and pet insurer is GapOnly™ enabled, you can use GapOnly™ for all eligible vet invoices covered by your pet insurance policy.
Can my GapOnly™ claim be processed before I pick up my pet?
Yes, let us know that you're with a GapOnly™ insurer as soon as you can so that you won't have to wait for your claim to be processed when you pick up your pet. If you forget to let us know prior to treatment, don't worry, you can always request an on-the-spot GapOnly™ claim in-clinic when you pick up your pet.
Can I check whether my insurance will cover my pet's treatment before I submit a GapOnly™ claim?
If your pet has an upcoming surgery or scheduled hospital visit and you'd like to know whether your pet insurance policy covers the procedure, you can request a pre-approval from VSS. To request a pre-approval, simply fill in your booking form here and ask us for the information that you're after.
My referring vet wasn't a GapOnly™ partner, can I still use GapOnly™ for Veterinary Specialist Services?
If you're insured with a GapOnly™ insurance provider, and your referring vet isn't, if you let us know, we can still process your charges from VSS through GapOnly.
If your question isn't listed, reach out to us here.