Payment Options | Veterinary Specialist Services


At VSS we understand that serious illness in a pet does not always come at a predictable time for household financial planning and that costs can affect treatment decisions. We offer a variety of payment options to help families get the best care for their pets and will work with your insurance provider to make the process as simple as possible.

Outpatient services accounts (for example a consultation and blood tests or a physiotherapy visit) are settled at the conclusion of the appointment. For patients admitted to hospital for diagnostic investigation, in hospital medical treatment or surgery, we take a deposit on admission and settle the account at the time of discharge.

We can settle accounts by a variety of methods, which include:

Payment by EFTPOS, credit card, cash payment or bank transfer.

GapOnly Insurance payment: some insurers are trialling a service where the insurance company pays the benefit amount directly to the veterinary practice, and the client pays on the "gap". VSS is part of a trial of this product - please click here for more information.

Direct claim: similar to the GapOnly offering, some insurers offer a "direct claim" where the insurer pays the veterinary practice directly.

For other insurance products, we offer online claim management where we submit the paperwork electronically on your behalf to expedite the process.

Finance products and payment plans: these products allow families to spread the cost over time.  They are provided by third parties and a variety are available. We can help you complete an application in the hospital, or you can investigate and apply for their product offerings online. We currently work with Humm, VetPay, and Latitude Gem Visa. Different products suit different family circumstances, and we are happy to assist you in understanding the benefits and differences of each either in person or over the phone so you can make the choice that suits your family the best. Your own credit card provider may also have a similar solution available.

Please don't hesitate to contact us if you would like to discuss any of these options.