At Veterinary Specialist Services, we understand that there's never a good time for serious illness or injuries to occur and that household financial planning can affect treatment decisions.

We offer a variety of payment options to help families get the best care for their pets and work with a range of partners to provide the most cost effective solutions for our clients.

Outpatient services accounts, like consultations or blood tests, are settled at the end of the appointment. For patients admitted to hospital for diagnostic investigation, in-hospital medical treatment or surgery, we require a deposit on admission and settle the account at the time of discharge.

We can settle accounts by a variety of methods, which include:

Payment by EFTPOS, credit card, cash payment, Simplify or bank transfer.

GapOnly™: A new and affordable option for many clients, GapOnly™reviews and calculates your insurance claim while you’re still at our clinic. You simply pay the gap (the difference between our invoice and the pet insurance claim benefit under your policy) and go. You can also organise the paperwork to be processed ahead of time with a pre-approval. Find out more about GapOnly™here.

Direct Claim: Some insurers offer a ‘direct claim’ where the insurer pays the veterinary practice directly.

For other insurance products, we offer online claim management where we submit the paperwork electronically on your behalf to expedite the process.

Finance products and payment plans: These products allow families to spread the cost over time. We currently work with Humm, VetPay, and Latitude Gem Visa. Different products suit different family circumstances and we’re happy to assist you in understanding the benefits and differences of each in person or over the phone. 

Please don’t hesitate to contact us if you would like to discuss any of these options.