When every second counts, Veterinary Specialist Services (VSS) is here to support your pet with expert emergency and critical care. Whether you're on the Gold Coast, in Brisbane, or in the surrounding regions, our teams in Carrara, Underwood, and Jindaleeare ready to help with seamless care across day and night, every day of the year.
VSS is open during business hours, Monday to Friday, 7.30 am to 6 pm. Additionally, our surgeons are on call 24/7, and our advanced care nursing team supports our hospital inpatients round-the-clock.
Our partners at Animal Emergency Service take emergency cases at each of our hospitals outside of VSS business hours, so you will receive expert emergency care at any of our hospitals 24 hours a day, 365 days per year.
If your vet determines your pet requires immediate specialist attention due to a complex illness, critical injury, or sudden deterioration, they can refer directly to our team. We will:
We are equipped to handle complex and time-sensitive cases that may be beyond the capacity of general practice, including:
We are here to assist you and your pet in any emergency situation. Please call your local VSS hospital so we can prepare and assist.
Outside of business hours, all three of our hospitals operate in partnership with Animal Emergency Service (AES), located within our facilities. This ensures that your pet is never without care, even in the middle of the night.
AES provides:
Whether your pet arrives during the day with our VSS specialists or overnight with AES, they will remain within the same hospital and benefit from our shared systems, facilities, and commitment to exceptional care.
All VSS locations are equipped with:
This means that even outside of consultation hours, your pet is never alone and you don’t need to transfer between hospitals to receive ongoing, expert care.
At VSS, we work hand-in-hand with general practice veterinarians. Our emergency services are designed to support, not replace, the work of local clinics.
We are here when a case becomes too complex, urgent, or resource-intensive for general practice, offering ventilator access, advanced imaging, ICU support, and multidisciplinary input across medicine, surgery, and diagnostics.
If your pet is showing any of these symptoms, your family vet may recommend an urgent referral to VSS.
We know how important clear, two-way communication is, especially for urgent cases. When you refer to VSS:
At VSS, we know that emergencies don’t wait for convenient hours. That’s why our integrated team of specialists, nurses and emergency clinicians are here, every day, around the clock, to deliver life-saving care with compassion, clarity, and confidence.
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