Avoiding client miscommunication - part 2

Dr Daren Roa is a highly experienced surgical specialist at our VSS Cararra branch. Here, he gives an excellent short presentation on avoiding client dissatisfaction due to miscommunication.

This is a three-part series and describes three different situations. Last week he gave tips on avoiding client dissatisfaction when you perform a cystotomy, and this can be found in the Vet Resource Area.

This week he discusses the dreaded negative exploratory celiotomy and how you can avoid upset clients in this situation.