Veterinary Specialist Services

:: At Veterinary Specialist Services, we pride ourselves on delivering exceptional customer service. To help us maintain this high level of service we need your feedback, so please share with us your experience at VSS, and remember to include any suggestions at the end of this survey.
:: This survey should only take around 2-3 minutes to complete.
General:
How did you find out about VSS?:: From my referring VetFrom VSS WebsiteFrom VSS Facebook postPersonal contact (e.g. phone call)Returning clientOther
Other Option:
Your referral / clinic experience:: Please complete were applicable.
Did you use our Online Booking Form?:: YesNoWas not aware of it
Were we professional when we answered your call?:: YesNoOther
Other Option:
Other: (please explain):
Was booking your appointment a simple process? (please add any commnents - including appointment availability):
Which hospital did you visit?:
Was the hospital conveniently located for you?:: YesNo
Were you welcomed on your arrival at VSS, and would you like to comment about our Reception team?:
Was you clinician on time for your appointment?:: YesNo
Was our Vet friendly and informative?:: YesNoOther
Other Option:
Other: (please explain):
Did you understand the treatment offered to you by your clincian?:: YesNo
Did you receive adequate updates whilst your pet was in hospital?:: YesNo
Did you receive Discharge Instructions for your pet when you left our hospital?:: YesNo
Are you aware of our interest free Payment Plan option?:: YesNoWould you like to know more?
Are there any additional comments you would like to make regarding your referral experience?:
Would you recommend VSS to your family, friends and colleagues?:: YesNo
If not, why?:
Are you happy for us to contact you regarding your feedback?:: YesNo
Your email address for contact?:
Marketing:: From time to time, Veterinary Specialist Services will advertise special events or important information about our services. If you are happy to receive these notifications, please include your email address at the end of this survey. You can opt our of these alerts at any time by click the Unsubscribe button at the bottom of the email.
Click 'Yes' to subscribe to these alerts.:: YesNo
Client Name:: First Name:

Last Name:
Client Email Address:
:: Thank you for your input.
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Client Referral Experience Survey

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VSS

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Carrara

Underwood

Jindalee

Client Referral Experience Survey

Thank you for your input.

VSS

Resources

Vet Portal

Services

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Carrara

Underwood

Jindalee