Veterinary Reception Team Lead

Kym Profile

Kym is our Veterinary Reception Team Lead and joined VSS in August 2010. As well as organising, managing and leading our reception team to do the fantastic job they do, she also puzzles together all the veterinarian team rostering (much like herding cats, really). 

She was previously a receptionist for a human dermatologist, but luckily for the VSS team, we convinced her to work with animals, which is much more fun (although you could say we are biased on that front). 

The role

The most challenging part of Kym’s role is keeping everyone happy with rosters. Rosters, as we know, can be such a mammoth puzzle, requiring constant revision and problem-solving. We don’t know how she manages it, but Kym stays calm (on the outside at least), and keeps everyone happy with her magic. 

The culture

Kym describes the VSS culture as “like family”, “Especially when you have been here for 11 years, and there is staff around you that have been here even longer. We look out for each other.” 


Kym is also a wife and mother of two children, Harrison and Amelia, and a pet Foxy called Nacho. They love camping, spending time at the beach, and exploring new destinations. We are so lucky to have Kym as part of our VSS team. 


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