To express your interest in this position give us a call on 07 3841 7011 or complete the form below. We welcome the opportunity to meet and discuss this role with you further.
Client Care Team Leader
Join Our Team as a Client Care Team Leader.
Are you an experienced team leader who thrives in a fast-paced environment? Do you have a proven track record of managing a high-traffic reception service and delivering exceptional client service?
If so, we have an exciting opportunity waiting for you!
Veterinary Specialist Services is a well-established Small Animal referral hospital group located in Southeast Queensland. We are striving to create an environment where people can do their best work. Our dedicated team of highly skilled veterinarians and nurses is committed to providing world-class animal care. We have a very diverse skill set and can offer just about all specialities, diagnostic modalities, and therapies across our practice group.
As our Client Care Team Leader, you will be a pivotal part of our team, reporting directly to the Hospital Operations Manager. Your role is all about efficiently managing the day-to-day operations of our bustling Underwood Hospital reception. Your primary objectives include ensuring the delivery of professional, welcoming, and efficient 'front line' client service, as well as effectively scheduling appointments.
We are seeking an exceptional individual who embodies the following qualities:
Leadership: A proven leader with experience in a similar role, capable of effectively managing a 10-person team.
Client Service Excellence: Exceptional client service and communication skills, with the ability to engage with a diverse group of people.
Time Management: An individual who excels at managing competing priorities, consistently meets deadlines, and approaches challenges with a solution-focused mindset.
Hands-On Approach: We value a leader who is not only skilled but also able to roll up their sleeves and be hands-on when necessary.
Industry Experience: Previous veterinary experience is not required, but preferred.
If you believe you have what it takes to excel in this role, please submit your CV and a cover letter to us at HR@vss.net.au.
Your journey towards becoming a part of our dynamic team starts here.
To learn more about our organisation, visit our website at https://vss.net.au or contact us at 07 3841 7011.